Cancellation Policy

At SenGambia Experience Tours, we want your booking process to feel as easy and trustworthy as the tours themselves. Here's exactly how booking, payment, and cancellations work. Read SenGambia Experience Tours' cancellation and refund policy before booking your Gambia excursion. 

How Booking Works

1. Message us your preferred tour and date via WhatsApp or our contact form

2. We confirm availability and send payment details

3. Your spot is guaranteed once payment is received:

   • Half & full-day excursions: full payment at booking

   • Multi-day tours: full payment at booking

Cancelling a Half or Full-Day Excursion

• More than 48 hours before departure: 100% refund

• 24–48 hours before departure: 50% refund

• Less than 24 hours before departure, or no-show: no refund

Cancelling a Multi-Day Tour

• More than 14 days before departure: full refund, including deposit

• 7–14 days before departure: deposit is non-refundable; any balance paid is refunded

• Less than 7 days before departure, or no-show: no refund

If We Cancel Your Tour

Occasionally we may need to cancel or reschedule due to severe weather, safety concerns, low group numbers, or logistics issues beyond our control. If this happens, you'll receive a full refund, a free reschedule, or a transfer of your payment to another SenGambia excursion — your choice. We'll notify you as early as possible.

Weather

Our tours run rain or shine, year-round. Light rain doesn't affect your schedule. In genuinely severe weather that compromises safety, our team will contact you directly to arrange a refund or reschedule.

Group Bookings

Group discounts are calculated on your final confirmed group size 48 hours before departure. If one traveller in a group cancels, the rest of the group's booking is unaffected.

Refunds

Approved refunds are returned to your original payment method within 5–7 business days. Bank transfers may take a little longer depending on your bank.

Questions?

We'd rather talk it through than have you worry about fine print. Message us anytime on WhatsApp — we handle most cancellation and rescheduling requests with flexibility, especially for genuine emergencies.

SenGambia Experience Tours — Licensed Gambia Tourism Board operator.